Charlie Harper Shirts is a WORLDWIDE mail order service, we ship to almost every country in the World with just a few exceptions, and those are beyond our control.
The standard service we use for shipping your order is Registered Post Airmail, There is also an alternative of EMS Express service, the EMS service is not available to ALL countries, this is dictated by the Post Office not us.
Registered Airmail is generally 10 - 14 days, although we cannot guarantee any time stated as this is the responsibility of the Postal service.
You can track the parcel online from the dispatching Post Office to the Airport, once it leaves (Outgoing International), nothing further will be available until your item has cleared Customs and the item re-enters the mail system or has been delivered.
The delivering mail service will then enter information as "proof of delivery".
The tracking status 'product not trackable' may be displayed for international items including:
Registered Post International (This is our standard mail send option)
all international articles under 2kg (excluding Pack and Track International and ePacket)
These services do not come with tracking as a standard feature; therefore no track events will be shown in Australia.
However, for Registered Post International, a signature will be obtained when the item is delivered.
EMS Express can be as quick as 3 days and sometimes up to 7 days, again this is dependant on location and the Postal services involved This service has a FULL door to door tracking service online in most countries.
PLEASE REMEMBER WE CANNOT CONTROL HOW THE POSTAL SERVICE IS PERFORMING.
Delivery to PO Boxes, 3rd party addresses or your place of work are entirely at your own risk !
As our shirts are Tailor Made to order in most cases, allow minimum 7 days for production, the whole process MAY take between 21- 30 days to complete (subject to which postal service) as we process your order, make the Shirt for you, pack it,ship it direct from our Tailor and its delivered to you in your Country.
SPECIAL ORDERS, Sometimes take up to 10 business days to produce and then add time for shipping to you. It is best to allow up to 4 weeks for this process if using standard shipping, although in our experience its usually alot quicker.
AFTER YOUR ORDER IS SHIPPED
You will have received notice by email that your order was dispatched and stating the tracking number etc. The mail can be tracked from us (Outgoing International), after that, it is dependent on your mail service and what service they offer. Often the parcel will have to pass Customs before re-entering the mail system and appearing on the tracking system once again. Dependent on what service your country provides. Customs and Postal delays are expected at Christmas due to extra volumes of mail.
Standard Registered Airmail is generally 14 days, Express Service is generally 7 days, this can vary dependant on destination. We would have completed and sent your order as advised in your dispatch notice, the rest is entirely upto Customs Clearance and the mail service and is totally beyond our control.
Under Post Office regulations, we cannot do anything to trace late or missing parcels until 28 days after dispatch,
Please do not email us asking where your parcel is until after the 28 day period,
We can do nothing and have no more information available than is already stated in the tracking system.
Most Important DONT WORRY, whilst it may be a nuisance and inconvenient if your parcel is late or lost, the parcel is insured and your money is safe. We will do all we can to help if the need arises.
General Shipping Information and guidance.
Colours will often display differently on a variety of devices/monitors, therefore all colours should be taken as indicative and may differ from the actual garment received.
Use of this website and/or the placing of an order is acceptance of our "User agreement" and "Terms & Conditions"
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