Frequently Asked Questions.
How do I order ?
Click on any of the Collections on the homepage. This will take you to the page for that collection of shirts. Browse the images and click on any image for more options and choice for that item. There will also be a drop menue to make selections for size, color etc. When you have completed your slections, click “add to cart”. Complete the checkout process, make payment and your all set.
How do I get an exhange or refund ?
All the information you need and instructions to follow are laid out for you on the Returns page of the website.
I am not sure about my size ?
The most common error people make is confusing actual garment size and a “to fit” size. ALL our sizes on this website are actual garment sizes and you decide what will fit you the way you want it. There is a full explanation and guidance on our Size Help page
The size I need is not listed ?
No problem, because we make our shirts to order you can have whatever you need made for you. Anything form small children to large guys, big, small large or tall whatever is needed, just email us to discuss your needs and we’ll help you achieve what you need.
More information available on Custom Orders
Do you have a store I can visit ?
No, we are exclusively an online store. However if you need any assistance you can emai us and we’ll answer you prompty. If you havnt received a reply within 12 hrs, please check you spam folder as we will have responded within that time.
Do I need to register for an account ?
No. To make it an easy and a fast as possible to shop with us at Charlie Harper Shirts, you do not need to register you shop as a guest. However if you do register and create an account your details are stored including previous purchases for your next visit. (this does not include financial information)
Are there any benefits to registering ?
If you register your details are held so you wont need to re-enter them when making a purchase (excluding card details). You will also receive exclusive offers and discounts from our monthly newsletters.
How do I pay ?
To pay for your order you can use:
Credit Cards, Debit Cards, Paypal
Can I pay by instalments ?
Sorry, we do not offer that option.
When is payment taken ?
Payment is taken when you place the order. When you click on Submit Order the payment processor will contact your bank/card issuer for authorisation to take the payment from your account. If the payment is authorised you will then receive a confirmation of order with all your order details. If not received within minutes, please check you spam folder or email us.
When will I get my order ?
Its takes 7 days for us to make your order, all our shirts are made to order. The delivery time is dependent on the method chosen and your physical location. We deliver worldwide and where you are can influemce the timing. Please refer to the Shipping Info page.
How do I track my order ?
This depends on the chosen delivery method. If sent by Registered Airmail you can use you own Nation Post Office website. If by DHL you can use the DHL website to track your shipment. You will be sent a “dispatch notice” email with the tracking number when the order has shipped.