Returns & Replacements Policy
Each shirt is made to your order. For a size you selected or a change of mind, all sales are final and we do not offer returns or exchanges. If there is a fault or you received the wrong shirt, talk to us: email your order number, describe the problem and ideally include a photo. We will review it with you; usually we arrange a replacement.
How to Get the Right Fit
To make sure you get the size right the first time, we offer a comprehensive [Size Help] page with charts, diagrams, and videos. Here’s an easy way to measure:
- Take a shirt you already own that fits comfortably.
- Lay it flat and measure side to side just below the armpits.
- Double the measurement to get your chest size.
For example, if the shirt measures 24 inches, you need to order size 48.
Still unsure? Visit our Size Help page or contact us via email or live chat, and we’ll assist you in getting it right.
Ordered the Wrong Size?
If you ordered the wrong size or changed your mind, we can offer a substantial discount on a replacement. Email us to arrange a special reorder code; shipping is included in the replacement price. Talk to us. If we can help with your particular order, we will.
By repurchasing at the discounted price, you save time, money, and hassle.
Plus, we help you get it right the first time so none of this is necessary!
Changes and cancellation
Changes can generally be made without penalty within 48 hours of ordering. Put your requirements in the order notes at checkout, or email us with your order number. Once we confirm changes to the shirt by email, the 5-7-day production period starts again from that confirmation.
Cancellation before dispatch: full refund within 3 days of purchase; a 50% cancellation charge between 3 and 7 days; a 75% charge after 7 days. No refund is possible on the final day before dispatch. Orders cannot be cancelled after dispatch. Email us with your order number to request a cancellation.