Charlie Harper Shirts is a WORLDWIDE mail order service, we ship to almost every country in the World with just a few exceptions (which is beyond our control).
The standard service we use for shipping your order is Registered Airmail, There is also an alternative of EMS Express service, the EMS service is not available to ALL countries, this is dictated by the Post Office not us.
Registered Airmail is generally 10 - 14 days, although we cannot guarantee anything as this is entirely the responsibility of the Postal service.
You can use the track service online, to track your order from the dispatching Post Office to the Airport, once it leaves (Outgoing International), nothing further will usually be available until the item has cleared Customs and re-enters the mail service, this period of time may be extended due to extra volumes of mail in the Holiday season, and is beyond our control.
The USPS usually has the tracking info once it re-enters the mail system AFTER clearing US Customs.
EMS Express can be as quick as 3 days and sometimes up to 7 days, again this is dependant on Customs clearance time, location and the Postal services involved This service has a FULL door to door tracking service online.
PLEASE REMEMBER WE CANNOT CONTROL HOW THE CUSTOMS SERVICE OR POSTAL SERVICE IS PERFORMING. ONCE WE HAND OVER THE PARCEL TO THE POSTAL SERVICE IT IS OUT OF OUR CONTROL.
YOUR PARCEL ALSO HAS TO CLEAR CUSTOMS WHICH CAN SOMETIMES CAUSE DELAYS, ESPECIALLY AT CHRISTMAS TIME WITH INCREASED VOLUMES OF MAIL.
Delivery to PO Boxes, 3rd party or Armed Forces addresses or your place of work are entirely at your own risk !
As our shirts are Tailor Made to order in most cases, the process generally takes 7 days to produce your order, it MAY take between 21- 30 days to complete the whole process, make the Shirt for you, pack it,ship it directly from our Tailor and its delivered to you wherever you may be.
SPECIAL ORDERS, and quantities of 6 or more sometimes take up to 10 days to produce and then add time for shipping to you. It is best to allow up to 4 weeks for this process, although in our experience its usually quicker.
PLEASE do not email us for delivery progress as we cannot state any more than is in your dispatch notice or what is available from the tracking service.
Any enquiries regarding delivery should be directed to USPS using the parcel number provided to you at dispatch.
or you can call them at 800-ASK-USPS.
If a delivery is attempted and no one is available to sign for the delivery, the USPS should leave a card informing you. If you feel the parcel is very late, call them, maybe they didnt leave a card and they are holding the parcel. 800-ASK-USPS you have a limited amount of time to do this or the parcel will be returned to us.
If the parcel has not arrived after 28 days from dispatch date, notify us and we can ask the original Posting Office to begin formal investigation. This takes time due to distance and more than one country may be involved and we have to follow procedure as laid down by the Postal service.
ALL OUR ITEMS ARE "INSURED", YOUR MONEY IS SAFE !
GENERAL SHIPPING INFORMATION
Colours will often display differently on a variety of devices/monitors, therefore all colours should be taken as indicative and may differ from the actual garment received.
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